Our Reviews
Carrie M|2025 Buick Enclave
Confirmed Sales Customer
2/23/2025
The finance guy was really nice. Love Sheryl she’s the best
SHERYL HOMANN WAYNE
2/24/2025
Hi, we're happy you found our staff to be so supportive during your experience here at K. C. Summers Buick GMC! We sincerely value your business and look forward to your next visit!
WINDSOR, IL
Carl C|2024 Buick Enclave
Confirmed Service Customer
2/26/2025
People are friendly service was timely.
2/27/2025
Hi there, thank you for taking the time to leave a review for us at K. C. Summers Buick GMC! We're looking forward to your next visit!
SULLIVAN, IL
Travis E|2023 GMC Yukon
Confirmed Service Customer
3/2/2025
Great service
3/3/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
TRILLA, IL
Roscoe R|2025 Buick Enclave
Confirmed Sales Customer
3/3/2025
Great
SCOTT HENSLEY
3/4/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope to be of service to you again in the future. Have an amazing day!
COWDEN, IL
Doug W|2016 Buick Regal
Confirmed Service Customer
3/5/2025
Excellent service. Very professional and nice. Solid Value.
3/6/2025
Hi there, we appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day!
SIGEL, IL
Dana S|2021 GMC Acadia
Confirmed Service Customer
3/11/2025
My GMC Acadia was in approx 8 times for the same service. Sensors. And each time this dealership was clear on the problem, the solution and informed me they would cover the cost of the issue. I appreciate this dealership and the customer service of Jordan my Tech and Scott my dealer. I have NEVER experienced this kind of Amazing Customer Service at any Dealership I have ever shopped with. No one compares to them.
3/12/2025
Hello there, thank you for taking the time to leave us this information about your recent visit. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at K. C. Summers Buick GMC!
EFFINGHAM, IL
Cheryl M|2025 Buick Encore GX
Confirmed Sales Customer
3/17/2025
Always a pleasure. Debbie Kessler is an outstanding salesperson. She has assisted my family in our vehicle purchases for years. Wouldn’t work with anyone else. John Yates makes buying a vehicle easy with his knowledge of the financial side of the purchase. Summer’s is our vehicle home. Tremendous!
DEBBIE KESSLER
3/18/2025
Hi there, thank you for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
CHARLESTON, IL
Kathy W|2023 Buick Envision
Confirmed Service Customer
3/17/2025
Always has been awesome service
3/18/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing K. C. Summers Buick GMC and we hope to see you again soon!
CASEY, IL
Daniel C|2023 Buick Enclave
Confirmed Service Customer
3/24/2025
Quick, easy, friendly
3/25/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
EFFINGHAM, IL
Charles C|2025 Buick Enclave
Confirmed Service Customer
3/27/2025
quick and easy
3/28/2025
Hello Charles! We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
MATTOON, IL
Douglas J|2023 Buick Envision
Confirmed Service Customer
3/29/2025
Courtesy pick up and drop off is wonderful!!!!!
3/30/2025
Hello, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
MATTOON, IL
Ricky C|2025 GMC Acadia
Confirmed Service Customer
4/7/2025
The service people were prompt, courteous and professional. It was a very positive experience!
4/8/2025
Hi, we are very happy we could provide you with a positive experience! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
OBLONG, IL
Terry L|2025 GMC Canyon
Confirmed Sales Customer
4/9/2025
This purchase was probably the best interaction with a dealership I’ve ever had. Rob Lussenhop our salesman was excellent…. He really makes you feel like part of the KC Summer family.
ROB LUSSENHOP
4/10/2025
Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with Rob and feel like part of the K. C. Summers Buick GMC family. We strive to provide excellent service, and it's wonderful to know that we achieved that for you. If you have any questions or need further assistance, please don't hesitate to reach out. Enjoy your new purchase!
GEORGETOWN, IL
John W|2024 GMC CANYON
Confirmed Service Customer
4/9/2025
Good
4/10/2025
Hello John! We truly appreciate your excellent rating. Thank you for taking the time to share your feedback about your recent visit. Take care!
MATTOON, IL
Ian S|2025 Buick Envista
Confirmed Sales Customer
4/14/2025
Max was especially helpful and knowledgable during the entire process. He created a comfortable environment and made the process simple and enjoyable.
MAX POZSGAI
4/15/2025
Thank you for your kind words! We're so glad to hear our staff provided excellent service. We'll be sure to pass along your feedback, and we look forward to continuing to assist you with your vehicle needs!
MATTOON, IL
Loria D|2025 GMC Yukon
Confirmed Sales Customer
4/23/2025
Easy, no problems
MICHAEL GENTA
4/24/2025
Hi, thank you for the high star rating! We do hope we can be of assistance in the future. Take care!
ARTHUR, IL
Steven L|2025 GMC Acadia
Confirmed Sales Customer
4/24/2025
The buying process was seamless
DOUGLAS BUENKER
4/25/2025
Thank you! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We look forward to serving you again!
APEX, NC
Joseph D|2025 GMC Canyon
Confirmed Service Customer
3/7/2025
Very good experience
3/8/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at K. C. Summers Buick GMC. Until the next time we meet. Take care!
FORSYTH, IL
Robert H|2025 GMC Yukon XL
Confirmed Sales Customer
3/7/2025
From the first call to the delivery of our new Yukon the entire process was friendly, easy, and enjoyable. Everyone I dealt with was a pleasure and I would definitely do business with KC Summers in the future.
CINDY BOYER
3/8/2025
Congratulations on your new vehicle! We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing K. C. Summers Buick GMC and we hope to see you again soon!
MASON, OH
Clarence V|2024 GMC Terrain
Confirmed Service Customer
3/26/2025
It was quick, not a long wait at all, only thing that could have made it better is a car wash. That is a complimentary service provided by my previous dealer!!!
3/28/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
TEUTOPOLIS, IL
Phyllis K|2017 Buick Encore
Confirmed Service Customer
4/8/2025
Been buying vehicles at Summers for over 30 years. Great service! Friendly folks!
4/9/2025
Hi there, we are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing K. C. Summers Buick GMC and we hope to see you again soon!
MATTOON, IL
Joseph G|2025 GMC Sierra 1500
Confirmed Sales Customer
4/22/2025
Debbie was a great salesperson and very helpfull.
DEBBIE KESSLER
4/23/2025
Hi, we're happy you found our staff to be so supportive during your experience here at K. C. Summers Buick GMC! We sincerely value your business and look forward to your next visit. Take care!
MATTOON, IL
Patrick R|2025 GMC Sierra 3500 HD
Confirmed Sales Customer
4/23/2025
Absolutely amazing customer service. Highly recommend KC Summers to everyone.
PATRICK RENFRO
4/24/2025
Hello there, we appreciate your positive review about your recent experience with us! Thanks again for the recommendation, and have an amazing day!
MATTOON, IL
Ian S|2025 Buick Envista
Confirmed Service Customer
4/25/2025
Everyone was nice and helpful. They got the part installed perfectly.
4/26/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
MATTOON, IL
Joseph D|2025 GMC Canyon
Confirmed Service Customer
4/26/2025
Very pleasant and helpful employees.
4/27/2025
Hi, we're happy you found our staff to be so supportive during your experience here at K. C. Summers Buick GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
FORSYTH, IL
Cherie P|2023 Buick Encore GX
Confirmed Service Customer
4/28/2025
Have no complaints
4/29/2025
Hi there, thank you so much for your positive comments about K. C. Summers Buick GMC! We look forward to your next visit! Take care!
WINDSOR, IL
Kimberly P|2025 Buick Envision
Confirmed Sales Customer
5/6/2025
Very welcoming and relaxing experience. Scott Hensley was very kind, knowledgeable and supportive throughout the whole process.
SCOTT HENSLEY
5/7/2025
Hi, we're happy you found our staff to be so supportive during your experience here at K. C. Summers Buick GMC! We sincerely value your business and look forward to your next visit. Take care!
TUSCOLA, IL
Shanti B|2025 Buick Enclave
Confirmed Sales Customer
5/12/2025
Austin is reliable, helpful and knowledgeable and answers all our questions!
AUSTIN POWLEY
5/13/2025
Hi, thanks for your praise and kind comments about our staff! We sincerely thank you for the positive review, and look forward to seeing you again soon!
MATTOON, IL
Scott J|2023 GMC Yukon XL
Confirmed Service Customer
5/15/2025
It was a pleasant experience.
5/16/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
TOLEDO, IL
Elaine K|2025 Buick Encore GX
Confirmed Sales Customer
5/16/2025
Excellent!
MICHAEL GENTA
5/17/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
LERNA, IL
Julie N|2019 Buick Envision
Confirmed Service Customer
5/20/2025
The employees were friendly and competent. I was able to use a &20.00 coupon.
5/21/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
MATTOON, IL
David K|2017 Buick LaCrosse
Confirmed Service Customer
5/27/2025
The oil job they did was great, I like how they explain everything to you on what they did. They made me aware of one of my windshield wipers was ripped and needed replaced. The issue that I had a problem with was my passenger seat that appeared to be off its track and didn't want to go back after it was forward. I pointed out the problem I had and they said they would have someone look at it after the oil change. When everything was done I was told there was a water bottle underneath there and that it was fixed. I said great, I was so relieved. I went home and the next morning my husband went to move it back and it made the same weird noise it did before. It was NOT fixed. So the first thing I thought was "didn't they try it after they pulled the bottle out"??? I'm beginning to think no one even looked at it. I then called back and all they did was blame it on someone else. They made a appointment for me to come in and they would look at it. Meanwhile my husband took a crack at it and there was a rod underneath the seat that was bent and a wire unplugged. So he bent it back and plugged it in right. HE fixed it. So I called and canceled my appointment. Very discouraging.
5/28/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
ARTHUR, IL
John M|2018 Buick Encore
Confirmed Service Customer
5/12/2025
Did a real speedy job on the oil change, but they forgot to reset my oil change indicator
5/14/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
MATTOON, IL
Lawrence B|2015 GMC 1500 Sierra
Confirmed Service Customer
5/13/2025
Friendly staff, pleasant experience
5/14/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing K. C. Summers Buick GMC and we hope to see you again soon!
TUSCOLA, IL
Angela D|2025 Buick Encore GX
Confirmed Service Customer
5/29/2025
They got me in within 15 minutes and the whole time didn't take more than half hour
5/30/2025
Thank you! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We look forward to serving you again!
HUMBOLDT, IL
David D|2025 Buick Envision
Confirmed Service Customer
6/2/2025
always a pleasure
6/3/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
CHARLESTON, IL
Lonnie C|2014 Chevrolet Equinox
Confirmed Service Customer
6/3/2025
I waited for a oil change and tire rotation everything went good didn’t have to wait long.
6/4/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing K. C. Summers Buick GMC and we hope to see you again soon!
MATTOON, IL
Brandon S|2024 GMC Sierra 1500
Confirmed Service Customer
6/3/2025
Excellent service
6/4/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
MATTOON, IL
John B|2020 GMC 1500 Sierra
Confirmed Service Customer
6/9/2025
Fast, friendly and accurate service
6/10/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
PARIS, IL
Nancy L|2025 Buick Enclave
Confirmed Sales Customer
6/10/2025
Braxton was a complete professional from the time we contacted the dealership about the vehicle through the pick up process. The car was ready when we arrived, the financing process was streamlined and did not include any high pressure sales pitches for extra coverage. He then helped set up phone linking and described key features. I have purchased multiple cars and trucks and this was by far one of the best experiences.
BRAXTON NIEHAUS
6/11/2025
Hi, we're happy you found our staff to be so supportive during your experience here at K. C. Summers Buick GMC! We sincerely value your business and look forward to your next visit. Take care!
DANVILLE, IN
Christie M|2011 Chevrolet Camaro
Confirmed Service Customer
6/11/2025
The young man was attentive to my needs. The young lady who obtained my payment was delaying too much cleavage and made herself look unprofessional. She kept tucking on her dress to pull it down as it was already too short. She also kept pulling up on her top portion of her dress to attempt to cover her already expose self. She really does not have to expose herself like that. Not flattery and not professional.
6/12/2025
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
MATTOON, IL
Ray R|2023 Buick Encore GX
Confirmed Service Customer
5/28/2025
Great
5/29/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
TAYLORVILLE, IL
Jeff G|2025 GMC Sierra 1500
Confirmed Sales Customer
5/30/2025
Everything was wonderful!!
ROB LUSSENHOP
5/31/2025
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing K. C. Summers Buick GMC and we hope to see you again soon!
MACON, IL
Holly M|2014 GMC Terrain
Confirmed Service Customer
6/4/2025
very friendly, explained what was wrong is my car well so that I could understand and make the best decision.
6/5/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing K. C. Summers Buick GMC and we hope to see you again soon!
TRILLA, IL
Virginia J|2024 GMC Canyon
Confirmed Service Customer
6/10/2025
Very curious. Got in and out in a very short time.
6/11/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
WINDSOR, IL
Scott R|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
6/16/2025
Great
WIL EADES
6/17/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
TUSCOLA, IL
Norm C|2024 Chevrolet Colorado
Confirmed Service Customer
6/17/2025
I was told to bring it back, took time off of work to do so, just to have them tell me they WOULDNT do anything, not that they couldn’t but wouldn’t. After they caused the problem to begin with
6/18/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
KANSAS, IL
Donald S|2024 Buick Envision
Confirmed Service Customer
6/21/2025
My advisor Aiden Collins was very polite, intuitive and helpful resolving a couple technical issues that I had with my 2024 Buick Envision. Being a long-time K.C. Summers customer, he certainly fits the mold of some of the best to work in his position.
6/22/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
CHARLESTON, IL
Jeannie S|2019 Buick Encore
Confirmed Service Customer
6/26/2025
I brought my vehicle in for a leak to see if someone could tell me if it was safe for me to drive until I could get in with a scheduled appointment and to my surprise it was looked at and fixed in that same day. I can’t thank you enough!!!
6/27/2025
Hello, we're glad we could help! Our team strives to deliver an excellent experience, and we're happy to hear that was the case during your visit. If you have any further needs or questions, please don't hesitate to reach out!
MATTOON, IL
Pamela G|2013 GMC Terrain
Confirmed Service Customer
6/11/2025
Very efficient, helpful and well pleased!
6/12/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
MATTOON, IL
John T|2015 GMC Acadia
Confirmed Service Customer
6/16/2025
Very polite.
6/17/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
MATTOON, IL
Sharon S|2022 Buick Envision
Confirmed Service Customer
6/19/2025
I have had 3 major things go wrong with my car that the salesman didn't tell me about when I bought the car. 1st was heated seats, 2nd was parking module, now I have the on star module go bad. I cannot use my remote start thru the ap and my north ,south,east and west doesn't work, on star doesn't work. I was told that module is on back order and my bumper to bumper warranty is up and I don't know if it will be replaced yet. Here I am waiting to see and not able to use things.
6/23/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
GREENUP, IL
Darrel H|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
6/22/2025
Scott Hensley was very attentive to our vehicle needs and was very easy to work with. I will be recommending Scott to our family and friends for future purchases.
SCOTT HENSLEY
6/23/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll pass along your feedback and look forward to serving you for all your future vehicle needs!
TUSCOLA, IL
Joseph W|2025 Buick Envision
Confirmed Sales Customer
7/1/2025
I liked the professional atmosphere. Service department is so helpful. I was very impressed with Scott Hensley.
SCOTT HENSLEY
7/2/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
ATWOOD, IL
Melinda F|2024 Buick Envista
Confirmed Service Customer
7/1/2025
Service team members were courteous and knowledgeable. They have top customer service as their goal and it shows.
7/2/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
BETHANY, IL
David S|2025 GMC Sierra 3500 HD
Confirmed Service Customer
7/6/2025
Professional
7/7/2025
Thank you! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We look forward to serving you again!
MATTOON, IL
Monique M|2025 Buick Envista
Confirmed Sales Customer
7/14/2025
Scott was amazing to work with! Scott was very knowledgeable, helpful, patient, and honest throughout the purchasing process. He offered sound advice and guidance when it came to purchasing a car that was a perfect fit for me! I would highly recommend anyone looking to purchase a new car to see Scott.
SCOTT HENSLEY
7/15/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
CHARLESTON, IL
Heather P|2025 Buick Encore GX
Confirmed Sales Customer
6/26/2025
My husband and I worked with Will Eades. Not only was he professional and courteous, he was also able to help us determine the car we wanted and needed based on our list of wants.
WIL EADES
6/27/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll pass along your feedback and look forward to serving you for all your future vehicle needs!
SULLIVAN, IL
Eugene S|2025 GMC 2500HD Sierra
Confirmed Sales Customer
6/27/2025
No experience
PATRICK RENFRO
7/1/2025
Our team has acknowledged this review.
SHELBYVILLE, IL
Sarah M|2022 GMC Yukon
Confirmed Service Customer
7/9/2025
Top notch and incredibly affordable. Totally worth the 40 mile drive down
7/10/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
TOLONO, IL
Ronald F|2025 GMC Acadia
Confirmed Sales Customer
7/31/2025
I knew the exact vehicle I wanted, so I searched every dealership within a 3 hour drive. KC Summers Mattoon was less than an hour away, and had the best deal. My vehicle was ready when I pulled onto the lot, and the entire staff was extremely friendly.
AUSTIN POWLEY
8/1/2025
Congratulations on your new vehicle! We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing K. C. Summers Buick GMC and we hope to see you again soon!
SAVOY, IL
Angela D|2025 Buick Encore GX
Confirmed Service Customer
8/1/2025
They got my car right in no waiting
8/2/2025
That’s exactly what we strive for—fast, no-fuss service when you need it most. We know your time matters, and we’re always happy when we can deliver without a wait.
HUMBOLDT, IL
Kimberly P|2025 Buick Envision
Confirmed Service Customer
8/3/2025
Everyone was polite and courteous from the moment I stepped out of my vehicle!
8/4/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
TUSCOLA, IL
John Y|2015 GMC Terrain
Confirmed Service Customer
8/4/2025
Great service
8/5/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
BETHALTO, IL
Sheila W|2019 Buick Envision
Confirmed Service Customer
8/10/2025
The service was outstanding! They changed the oil and rotated the tires in about 35 minutes, I was very pleased with the service!
8/11/2025
Wow, we're glad you had such a wonderful experience with us! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Best wishes, K. C. Summers Buick GMC
WINDSOR, IL
Richard O|2020 GMC Terrain
Confirmed Service Customer
8/21/2025
pretty good, there was a noise in the car, the service team looked at and couldn't find any codes so nothing to do currently!
8/22/2025
We’re glad our team was able to inspect your vehicle promptly, even if no immediate action was needed. We’ll continue to monitor things and provide the same attentive care whenever you return!
MATTOON, IL
Kim B|2025 GMC Acadia
Confirmed Service Customer
7/21/2025
All good experiences
7/22/2025
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MATTOON, IL
Betty P|2022 GMC Terrain
Confirmed Service Customer
7/23/2025
very polite and courteous very clean
7/24/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing K. C. Summers Buick GMC and we hope to see you again soon!
ARTHUR, IL
Terri B|2025 GMC Yukon
Confirmed Sales Customer
7/31/2025
Love Deb Kessler!!! She is great. Love the K.C.Summers team as well.
DEBBIE KESSLER
8/1/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
CHRISMAN, IL
Delynn C|2025 Buick Encore GX
Confirmed Service Customer
8/1/2025
The quality of service coupled with the professionalism from everyone at this dealership is phenomenal!!!! I live in Champaign-Urbana, and it is well worth my drive to have service done at this location.
8/11/2025
We’re honored that you make the trip to see us—it says everything about the kind of service we strive to provide. When professionalism and care make the drive feel worth it, we know we’re doing something right. Thank you for choosing us, time and again!
URBANA, IL
Brian R|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
8/15/2025
Very professional. Found exactly what I wanted. Scott was great.
SCOTT HENSLEY
8/16/2025
We’re delighted to hear Scott helped you find exactly what you wanted with professionalism and care. Your satisfaction is our success, and we look forward to welcoming you again on your next visit!
HUME, IL
Corey S|2024 GMC Acadia
Confirmed Service Customer
9/10/2025
Courteous staff, clean waiting area, and comfortable atmosphere.
9/11/2025
Thank you for your feedback! We want all our clients to have a comfortable and stress-free experience with us. Thank you again for letting our team know how we did. We look forward to helping again in the future. Take care!
MT ZION, IL
Pamela C|2022 Buick Encore GX
Confirmed Service Customer
9/23/2025
Everyone is friendly, quick to respond and always treats me like their favorite customer. My car service is always excellent.
9/24/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
NEOGA, IL
Stephen G|2025 GMC Sierra 1500
Confirmed Service Customer
10/13/2025
Always prompt friendly service
10/14/2025
We love hearing that our team continues to deliver prompt and friendly service! That reliability is what drives us — ensuring you always leave feeling valued and cared for.
FINDLAY, IL
Kimberly P|2025 Buick Envision
Confirmed Service Customer
10/13/2025
Everyone was polite, the entire building was clean and the complimentary coffee was appreciated! Thanks for stocking so many flavored creamers! Service (oil change) was fast and thorough
10/14/2025
We’re glad you enjoyed your visit — polite staff, a clean building, and even our coffee selection! Fast, thorough service paired with small comforts is what we love providing to make every visit enjoyable.
TUSCOLA, IL
Cherie P|2023 Buick Encore GX
Confirmed Service Customer
8/25/2025
They found the problem & fix it.
8/26/2025
Hello, we are glad we could help! Until the next time we meet, take care!
WINDSOR, IL
William H|2026 GMC Terrain
Confirmed Sales Customer
8/27/2025
Everything went really well. Garrett Lee was very professional and took care everything in a timely matter. I have traded other vehicles with KC Summers and always recommend them to others. My only disappointment is that an Owner's Manual was not included. The Vehicle Reference Information states that a printed version can be ordered but I have found out the printed copies are not available. Overall, I was very pleased.
GARRETT LEE
8/28/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
TUSCOLA, IL
Mason R|2014 Chevrolet Cruze
Confirmed Service Customer
9/11/2025
That oil tech needs a raise!
9/12/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
MATTOON, IL
Patrick R|2021 GMC 1500 Sierra
Confirmed Service Customer
9/12/2025
Excellent service always
9/13/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Until the next time we meet, take care!
MATTOON, IL
Julie N|2019 Buick Envision
Confirmed Service Customer
9/15/2025
Employees are friendly, and there is a very nice area to sit and wait.
9/16/2025
Thank you for noticing our friendly team and the comfort of our waiting area—it’s wonderful to know you felt at ease while here. Please don't hesitate to reach out if there's anything additional we can do for you.
MATTOON, IL
Pamela M|2024 Buick Envision
Confirmed Service Customer
10/13/2025
Oil change, license bracket was wrong and already installed. And computer issues. Took care of all except computer will need to reschedule for a technician to look at.
10/14/2025
Thank you for your patience and understanding while we sorted out the details with your service visit! We’re glad we could take care of most of the issues and will be ready to get that computer checked on your next stop — keeping things running right is what we’re all about.
FAIRMOUNT, IL
Scott J|2023 GMC Yukon XL
Confirmed Service Customer
10/13/2025
Great service from the start to the finish! Thank you.
10/14/2025
Thank you! We’re delighted to hear your service from start to finish was great. Providing smooth, efficient, and friendly service is what we strive for every day, and it’s wonderful to know it made a difference for you.
TOLEDO, IL
Charles B|2024 GMC Sierra 1500
Confirmed Service Customer
10/23/2025
Aiden the service writer was great, took great care of us and our truck.
10/18/2025
We’re thrilled Aiden made such a great impression! Providing attentive care for both you and your truck is exactly what we aim for, and it’s wonderful to hear it was noticed. If you have any more comments or need further assistance, feel free to reach out!
GAYS, IL
Carol H|2026 Buick Encore GX
Confirmed Sales Customer
10/22/2025
I dealt with Debbie Kessler she was very knowledgeable, quick with paper work and made the payment plan that worked for me
DEBBIE KESSLER
10/23/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
WINDSOR, IL
Kathleen W|2024 GMC Yukon
Confirmed Service Customer
10/22/2025
The staff is very friendly and the building is very clean and updated.
10/23/2025
Hi there, it's our commitment to ensure quality customer care by providing comfortable and clean facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
IVESDALE, IL
Audra L|2024 Buick Encore GX
Confirmed Service Customer
10/29/2025
I have know issues. I love how the service guys got me in and out. Love it
10/30/2025
Hello, we're glad we could help! Our team strives to deliver an excellent experience, and we're happy to hear that was the case during your visit. If you have any further needs or questions, please don't hesitate to reach out!
CHICAGO, IL
Takota L|2021 GMC 1500 Sierra
Confirmed Service Customer
10/30/2025
My whole family and I have bought many vehicles here over the years and was going to move all my personal and business automotive purchases to KC Summers. But with all the issues that I have had with this 2021 GMC repair I'm second guessing. I believe that we have the main issues resolved with the truck. This is how my journey started. I took it in originally and they told me that the work would be covered under warranty. Then a few days later once the repairs were completed they told me that it would be $4k and that there wasn't a warranty. So I bought an extended warranty through Mr Summers at the dealership for $4200 and paid the bill for the repair. So at this point I have spent roughly $8200+ with KC Summers. I got my truck back and noticed that my grille was scratched where the tech had been sliding stuff across it and damaged it. Called the service advisor and he ordered me another one and had it put on within a few days. From the day I picked up my truck I went to Ohio and took a small vacation and when I got back I noticed that my engine was making some noise. Checked the oil and saw that it wasn't even reading on the stick. Added oil and checked it for the next few days and noticed that the level was rapidly decreasing. Called KC Summers to let them know and they got it in and got it looked at and said that the tech installed the valve cover wrong and that the oil was pouring out the back. I asked them if they were going to fix it and they said yes and I asked if they were going to change the oil in it or if I needed to when I got it back because I only run Schaeffer's Oil in it. The service advisor said that they would change the oil in it since it was their mistake. A few days later he sent me a photo of 0-20 oil that states on the bottle "for gasoline engines" (my vehicle is a 1/2 ton Diesel) so I told him that was the wrong oil and sent him a photo of what it should be. (Keep in mind that I had this truck for roughly a week and it had drained all of the oil out of the engine while I was driving it. This causes internal damage to the engine with not having oil in it, which i'm very worried about currently) After a little over a month they call me and tell me it's finished, i asked if the oil had been changed and he said yes it has. I picked it up and noticed that the oil change sticker and oil life are the same as when I dropped it off. I take it to my shop to get it undercoated before winter. When I got it on my lift I looked under the vehicle and noticed that the filter on the engine was the same one that I had installed on the last oil change. Lowered it down and noticed that I was 1qrt low on oil as well. I have had my truck back for 3 days now and it's not losing oil so I believe that part is fixed. But I am worried about the internal damage to my engine that this mistake had done, along with all the other issues that have happened. I'm not sure what to do from this point forward. I've been calm and collective throughout this whole situation, but as a business owner this is very unacceptable and a very unprofessional way of doing business,
11/4/2025
Our team has acknowledged this review.
MARTINSVILLE, IL
David B|2026 Buick Enclave
Confirmed Sales Customer
10/15/2025
Scott Hensley is a true asset to your business! We had our vehicle search narrowed down to 2 options. Each at a different dealership. When I returned to KC Summers for another test drive, it was Scott, that was the deciding factor for me. The purchase went smoothly. I cannot recommend him enough!
SCOTT HENSLEY
10/16/2025
Scott will be delighted to hear your kind words! We’re thrilled he made such a positive impact on your vehicle purchase and that the process went smoothly.
STEWARDSON, IL
Ted H|2020 Chevrolet Impala
Confirmed Service Customer
10/18/2025
Great
10/19/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
MATTOON, IL
Cheryl M|2025 Buick Encore GX
Confirmed Service Customer
10/25/2025
Handed the keys over. Had time to ready my book and the car was done. Staff went over what was done and I was on my way.
10/26/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing K. C. Summers Buick GMC and we hope to see you again soon!
CHARLESTON, IL
Glen S|2026 Buick Enclave
Confirmed Sales Customer
10/29/2025
From the moment we first entered the building we felt welcomed and valued. Garrett Lee, the salesperson who assisted us, was friendly, very knowledgeable, and helpful. He took time to listen to our input and answer our questions, and gave us ample time to become familiar with the vehicles we were considering. Garrett has a way of providing dedicated service without being pushy or intimidating. After we made our decision to purchase a 2026 Enclave, he provided excellent instruction about using the controls and features included before we left the lot. It was a very positive experience and we would highly recommend KC Summers to family and friends!
GARRETT LEE
10/30/2025
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
TUSCOLA, IL
Denise D|2019 Buick Cascada
Confirmed Service Customer
10/31/2025
they are great
10/31/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
LERNA, IL
Joyce S|2024 Buick Encore GX
Confirmed Service Customer
11/7/2025
Finished in a timely manner. I didn't have to wait long.
11/8/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
TOLEDO, IL
Edward R|2011 GMC Sierra
Confirmed Service Customer
11/9/2025
Service was excellent as always with KC Summers.
11/10/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing K. C. Summers Buick GMC and we hope to see you again soon!
HUMBOLDT, IL
John T|2015 GMC Acadia
Confirmed Service Customer
11/12/2025
Very friendly and fast service.
11/13/2025
Hi, thank you for taking the time to leave a review for us at K. C. Summers Buick GMC! We're looking forward to your next visit!
MATTOON, IL
Anthony B|2026 GMC Sierra 1500
Confirmed Sales Customer
10/31/2025
Q answered all our questions. When the first truck was not right for us, he helped us find another one that was a better fit for our needs. We highly recommend Q, if you want a super buying experience.
QUENTIN HANLEY
10/31/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for your positive experience. Have a great day!
HUMBOLDT, IL
Sandra W|2024 GMC Canyon
Confirmed Service Customer
11/3/2025
In for oil change/tire rotation. We quick and reasonable priced
11/4/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing K. C. Summers Buick GMC and we hope to see you again soon!
MATTOON, IL
Sheila W|2019 Buick Envision
Confirmed Service Customer
11/18/2025
I was so pleased to the help of your dealership! I was traveling in Florida when I received an alert from my car that the battery was dangerously low. I was returning to Illinois and needed to have my car in working order. I called Sheryl Wayne at the dealership, and she coordinated with the service tech Jaylen to meet my brother at my house and take the car in for evaluation. The battery was dead, and they replaced it and returned it to my house! My brother was able to use it to pick me up at the airport. I was so thankful that I was able to use it when I returned home. Thank you so much! Sheila Wilson
11/19/2025
Hello, we're glad we could help! Our team strives to deliver an excellent experience, and we're happy to hear that was the case during your visit. If you have any further needs or questions, please don't hesitate to reach out!
WINDSOR, IL
Stanley H|2026 GMC Sierra 1500
Confirmed Sales Customer
11/18/2025
Answered all my questions, patient with my request, overall a good experience
RYAN HART
11/19/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
OGDEN, IL
David S|2015 Chevrolet Equinox
Confirmed Service Customer
11/22/2025
Fast service and comfortable environment.
11/23/2025
Hi, thank you for taking the time to leave a review for us at K. C. Summers Buick GMC! We're looking forward to your next visit!
HUMBOLDT, IL
Patrick G|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
11/24/2025
I had looked for vehicles all over the state and even other states. I made my decision based on price and customer service and KC Summers won on both counts.
BOB ZOLLMAN
11/25/2025
Thank you for trusting K. C. Summers Buick GMC for both price and customer service! We’re thrilled we could provide a winning experience and make your vehicle search easier. We look forward to continuing to exceed your expectations with every visit!
CHARLESTON, IL
Ted A|2025 GMC Sierra 1500
Confirmed Service Customer
11/24/2025
Easy to schedule appointment with Great customer service! Extremely clean service department with a comfortable waiting room!
11/25/2025
We’re thrilled you found scheduling easy and enjoyed our clean, welcoming environment! Providing comfort and convenience is always our goal, and we can’t wait to keep making your visits effortless and enjoyable.
MAHOMET, IL
Pamela G|2013 GMC Terrain
Confirmed Service Customer
11/12/2025
Very professional and courteous employees. Love the service!
11/13/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you, and have a fantastic day!
MATTOON, IL
Michael M|2021 GMC 1500 Sierra
Confirmed Service Customer
11/25/2025
I was very impressed with the GMC Service department. Jordan was the representative that I spoke with, and he was absolutely fantastic with his timely updates and professional customer service!! He gets a Big Thumbs UP!! Thank you!
11/26/2025
We truly appreciate your enthusiastic and glowing feedback! Jordan’s timely updates and exceptional customer service clearly made an impression, and we’ll gladly pass along that big thumbs-up. Here’s to more experiences that feel equally top-tier.
PHILO, IL
Patrick R|2025 GMC Sierra 3500 HD
Confirmed Service Customer
11/28/2025
We always have a great experience at KC Summers.
11/29/2025
Hearing that you always enjoy such consistently great experiences warms our day, and your loyal, uplifting words help us keep delivering service that feels just as smooth every visit.
MATTOON, IL
Ricky C|2025 GMC Acadia
Confirmed Service Customer
12/4/2025
Prompt, courteous and friendly service. They took the time to fully explain the service report. Extremely satisfied with KC Summers GMC!
12/5/2025
Thank you for sharing your experience with K. C. Summers Buick GMC—prompt, courteous, and friendly service paired with clear explanations makes for an extremely satisfying visit. We’re thrilled you felt fully supported and well-informed!
OBLONG, IL
Joseph D|2025 GMC Canyon
Confirmed Service Customer
12/10/2025
Very satisfied.
12/11/2025
Glad to know you were very satisfied — thanks for stopping in!
FORSYTH, IL
Diana B|2023 Buick Enclave
Confirmed Service Customer
12/18/2025
Very timely and experience was all good
12/19/2025
Thank you for your feedback! We’re happy to hear your visit was timely and enjoyable.
PARIS, IL
Dale K|2026 GMC Acadia
Confirmed Sales Customer
1/1/2026
Awesome sales performance ! Scotty is a 5 Star Salesman!!
SCOTT HENSLEY
1/2/2026
Thank you for the stellar feedback. Scotty’s five-star sales performance truly reflects his dedication and energy. We’re glad you had such a standout experience.
ARCOLA, IL
Krista D|2019 Chevrolet Malibu
Confirmed Service Customer
1/2/2026
I called your dealership on Lakeland Boulevard initially and told them what was going on with my car. We had a radio that would not power down and would not turn down. We had parked the car for the weekend and the following Monday when we went to start it. It was completely dead. I called the Intown dealership and they said they would send someone out to jump it so we could bring it in because we had tried to jump it and it wouldn’t work Brought it in and got a loaner. All of this was fine. You weren’t able to see my car for around five days from when I brought it in when you did call me back to tell me what was wrong with it. You just said there was a bad cell in the battery. I questioned whether something else was going wrong because why is the radio acting like this? Why did it drain? The battery? Basically just said it’s just the battery. It’s fine so we paid for a battery took our car home parked it. The first time we drove it within 30 minutes of driving at the engine light came onso today is Friday and we brought it back into Kcsummers to be dealt with and now you have no loaner car for me and you can’t see it until 13 January so I’m just up the creek without a paddle after. I said something was wrong with my car. No one believed me.
1/3/2026
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
MATTOON, IL
David S|2025 GMC Sierra 3500 HD
Confirmed Service Customer
1/2/2026
Prompt & thorough
1/3/2026
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
MATTOON, IL
Mark F|2026 GMC Sierra 2500 HD
Confirmed Service Customer
1/7/2026
Your service department was very polite & helpful & wanted me to be satisfied with the work. Thank you!
1/7/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
NOKOMIS, IL
Rodney N|2018 GMC 2500HD Sierra
Confirmed Service Customer
1/18/2026
very courteous, professional, and prompt I will recommend K.C. Summers to all my friends.
1/19/2026
Thank you so much for your kind words! We're thrilled to hear you had a great experience and appreciate your recommendation. If there's anything else we can assist you with, don't hesitate to reach out!
MATTOON, IL
Steven M|2026 GMC Yukon XL 1500
Confirmed Sales Customer
12/13/2025
Scott Hensley was amazing. I have managed multiple global sales teams and he is as good as anyone I’ve managed. He quickly builds a trusting relationship, he is fast to respond providing the information requested, and closed every open item ….how could I then say no?!?!? Great job, Scott. Thanks for making my buying experience so wonderful. I will be back!
SCOTT HENSLEY
12/14/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
LENA, IL
Mark N|2023 GMC Sierra 3500 HD
Confirmed Service Customer
12/15/2025
Always professional, great attention to detail
12/16/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
MATTOON, IL
Stephen P|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
12/16/2025
Outstanding service!
12/17/2025
Hi, thank you for the high star rating and for the wonderful review! We do hope we can be of assistance in the future. Take care!
HUMBOLDT, IL
Andrew C|2018 GMC 1500 Sierra
Confirmed Service Customer
12/18/2025
Always a great experience
12/19/2025
Thank you for your continued support! We’re delighted that your experiences with us are always great.
TOLEDO, IL
Stephen C|2019 GMC 1500 Sierra
Confirmed Service Customer
12/28/2025
Service was done in a timely manner with great communication.
12/29/2025
Thank you for recognizing our prompt service and clear communication. We’re glad everything stayed on track and appreciate you choosing us.
TUSCOLA, IL
Christine B|2026 Buick Encore GX
Confirmed Sales Customer
1/6/2026
The people were friendly and polite
QUENTIN HANLEY
1/7/2026
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
NORTH PEKIN, IL
Steven G|2026 GMC Sierra 1500
Confirmed Service Customer
1/6/2026
The only negative comment I have is that they marked on the sheet that they topped off the def and they didn't. Otherwise I was happy.
1/7/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
ARCOLA, IL